What is the cancellation policy? 

All cancellation requests must be submitted in the form or by email. Please make sure to include your booking details and the reason for cancellation in your email.

• Any cancellations are subject to a refund with a 20% charge from the booking fee. 

  • ​You will be given a chance to reschedule your appointment once free of charge, and we will do our best to accommodate your request. Read full rescheduling policy before moving forward with this option.

• Cancellations and rescheduling made within 24 hours of the appointment or day off will not be permitted. The reservation will be automatically cancelled after the scheduled date.​

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What is the Rescheduling policy?  ​

All rescheduling requests must be submitted in the form or by email. Please make sure to include your booking details and the reason for cancellation in your email.

• Any rescheduling will be accommodated to the best of our teams ability.​

  • ​Complimentary First Rescheduling: We offer a complimentary first rescheduling for each order. If you need to change the date or time of your reservation, you can do so without incurring any additional charges.

  • Second Rescheduling: A10% service fee will be charged.

  • The Portrait will not be able to reschedule for a third time.

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We do not accept rescheduling for no-show sessions.

 

We understand that circumstances can change and that you may need to reschedule or cancel your reservation. Please read our policies thoroughly and plan accordingly.

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If you have any further questions or concerns regarding our policy, please feel free to contact our team via email at info@theportrait.ca.