Cancellations and rescheduling made within 24 hours of the appointment or day off will not be permitted. 

The reservation will be automatically cancelled after the scheduled date.

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❌What is the cancellation policy?

All cancellation requests must be submitted in the form or by email.

Please make sure to include your booking details and the reason for cancellation in your email.​

• Cancellations within 24 hours of your appointment or on the day of will not be permitted and are non-refundable.

• Cancellations made 24–48 hours before your appointment are eligible for a 50% refund of the booking fee.

• Cancellations made more than 48 hours in advance are eligible for a refund minus a 20% cancellation fee.

• All cancellation requests must be submitted via our online form or by email to info@theportrait.ca. Be sure to include your booking details and the reason for cancellation.

• If you miss your appointment, your reservation will be automatically canceled after the scheduled time, and no refund will be issued.

 

What is the Rescheduling policy?  ​

All rescheduling requests must be submitted in the form or by email. Please make sure to include your booking details and the reason for cancellation in your email.

• Rescheduling within 24 hours of your appointment or on the day of will not be permitted.

• All rescheduling requests must be submitted in the form or by email. Please make sure to include your booking details and the reason for rescheduling in your email.

• Any rescheduling will be accommodated to the best of our team’s ability.

  • Complimentary First Rescheduling: We offer a complimentary first rescheduling for each order. If you need to change the date or time of your reservation, you can do so without incurring any additional charges.

  • Second Rescheduling: A 10% service fee will be charged.

  • Third Rescheduling: Unfortunately, we will not be able to accommodate a third change.

• We do not accept rescheduling for no-show sessions.

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We do not accept rescheduling for no-show sessions.

 

We understand that circumstances can change and that you may need to reschedule or cancel your reservation. Please read our policies thoroughly and plan accordingly.

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If you have any further questions or concerns regarding our policy, please feel free to contact our team via email at info@theportrait.ca.